Plan Your Visit

YOUR OUTPATIENT VISIT JOURNEY

• Proceed to the counters below for registration: 

Please ensure you have these documents ready:

• Identification Card and/or Passport
• Referral Documents e.g doctor’s referral letter, previous medical reports, X-Ray films etc
• Guarantee Letters (if any) from your insurance provider

Should you require translator’s service, please contact the International Patient Services team at +91-9163680789 or +91-xxxxxxx

Once doctor’s consultation is over, payment can be done at either one of the cashier locations above (without medication) or our Pharmacy at below locations (with medication). 

Payment can be done at either one of the cashier locations above (without medication) or our Pharmacies at below locations (with medication).

YOUR ADMISSION JOURNEY
1. Before Admission
Upon consultation with your doctor, you will be advised if you require admission.
Pre-Registration:
You are encouraged to pre-register yourself at least 3 days before the day of your admission at the Admission Counter located at Ground Level.
This will expedite your admission to the ward when you arrive on the day of your admission.
2. Admission
You may proceed to Admission Counter at the  Ground Level.
Our staff at the counter will take note of your admission requirements. She/he will request for your NRIC or Passport, Insurance Card (if required) and room preference. Your next stop would be registration. You may be required to wait while we prepare your room.
3. Registration
After the admission process, you will be required to register.
Our registration personnel will explain on the conditions of service, insurance matters and other requirements. A patient ID band with your information will be placed on your wrist for the duration of your hospitalisation.
4. Waiting for Insurance Claims Approval
Should you utilise your insurance card for an insurance claim, admission to the ward will only be carried out upon receipt
of the Initial Guarantee Letter (IGL) from your insurance company.
Should you decide not to wait for the IGL, you may proceed to pay the required deposit which will be refunded upon receipt of your IGL.
If you have pre-registered before admission day, you will not be required to wait for your IGL.
5. Payment
Should you need to pay a deposit, you will be shown to the Cashier Counter. Our cashier will assist you with your payment.
6. Porter Escort
A porter will escort you to the ward where our nurses will look after you and all aspects of your care during hospitalisation.
7. Billing
You will be kept updated on your hospital bill should your interim bill exceed your deposits.

YOUR ADMISSION JOURNEY
1. Before Admission
Upon consultation with your doctor, you will be advised if you require admission.
Pre-Registration:
You are encouraged to pre-register yourself at least 3 days before the day of your admission at the Admission Counter located at the main lobby at Ground Level.
This will expedite your admission to the ward when you arrive on the day of your admission.
2. Admission
You may proceed to Admission Counter at the main lobby of Ground Level.
Our staff at the counter will take note of your admission requirements. She/he will request for your NRIC or Passport, Insurance Card (if required) and room preference. Your next stop would be registration. You may be required to wait while we prepare your room.
3. Registration
After the admission process, you will be required to register.
Our registration personnel will explain on the conditions of service, insurance matters and other requirements. A patient ID band with your information will be placed on your wrist for the duration of your hospitalisation.
4. Waiting for Insurance Claims Approval
Should you utilise your insurance card for an insurance claim, admission to the ward will only be carried out upon receipt
of the Initial Guarantee Letter (IGL) from your insurance company.
Should you decide not to wait for the IGL, you may proceed to pay the required deposit which will be refunded upon receipt of your IGL.
If you have pre-registered before admission day, you will not be required to wait for your IGL.
5. Payment
Should you need to pay a deposit, you will be shown to the Cashier Counter. Our cashier will assist you with your payment.
6. Porter Escort
A porter will escort you to the ward where our nurses will look after you and all aspects of your care during hospitalisation.
7. Billing
You will be kept updated on your hospital bill should your interim bill exceed your deposits.